Loop enables people receiving humanitarian or development aid to shape the type and quality of services that are funded and delivered.
COMMUNITY STORIES Live in The Philippines and Zambia
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We believe that everyone has an opinion about the humanitarian and development activities in their community, and that everyone is an active agent of change.
Loop provides a safe, free, and independent channel for people to share their views and engage with others.
Loop is available in multiple languages and through SMS, WhatsApp, Facebook Messenger, USSD, or via our website.
Be the change you want to see by reading, learning from, and engaging with, people's feedback through the Loop platform to inform decisions and improve services. Find the stories that matter most to you by searching and filtering for stories by location, organisation, thematic area, or demographic.
Actively promote the use of Loop among the communities and 'beneficiaries' that you work with, as a free open feedback mechanism but also a confidential complaints and Sexual Exploitation and Abuse reporting channel.
Just as businesses need customer feedback, aid organisations need to engage with the views of people affected by crises, to respect people's dignity and agency. Feedback also ensures more relevant, and sustainable services, as well as creating a more people-centred, and equitable, aid sector.
The data generated through Loop can be used as part of organisational reporting and ongoing independent accountability mechanisms.
I am excited that others are ably expressing a frustration and unease I have been sitting with for years now.
Let's imagine a world where Loops functionality is fully implemented.
A great effort, Loop will bring a light to the world, and will create a future where all vulnerable people have a chance to speak up for their rights.
This is the way of the future! It's a necessity. Why does it not exist already?
It could be the entry point for the real change we are all dreaming of. And we are in need of such innovative initiatives in our countries.