Loop is a global platform for people to feedback on humanitarian and development services in their communities. It is a space for conversations to happen that improve lives, and change behaviour at scale.
Loop is available on a variety of channels including SMS and Facebook, for free in multiple languages. It increases dialogue between service providers and communities.
Organisations can use Loop to supplement existing feedback mechanisms and incorporate additional data. Loop enables safe complaints and reporting of abuse.
Anyone can openly engage with Loop through a variety of different channels. This makes it adaptable to the local social, cultural and technological context and each person's preferences. Loop is simple, intuitive and with as few barriers to engage as possible. Check out the video explainer.
You can read and engage with others comments by upvoting or replying to comments and using a filter or setting alerts to see feedback on thematic areas, locations or organisations that are important to you.
Anyone, from anywhere, can feedback on what is important to them, when they want, without having to be asked.
Once a story is approved by a moderator, it is accessible to anyone on the platform. Data is not siloed or extracted, and can be anonymous.
Anyone can engage with the stories and content on Loop. No one person or organisation has all the solutions.
Loop is governed by a board of people who come from affected contexts, and can ensure we stay true to our principles.
For many people, Loop is the only feedback mechanism that is available to them. For others, feedback channels exist, but it is not clear which is the right one to use. In all cases, Loop refers feedback to the appropriate organisations.
When you provide feedback on Loop, there is a higher likelihood of a reply because:
Loop provides an independent way to gather ongoing feedback remotely, through multiple channels that are adapted to the local context. This feedback will be channelled to you and the data can be integrated with and compliment your existing feedback mechanisms and reporting.
The Loop platform is permanently available, so it can fill gaps when setting up a response, or program, or if monitoring and evaluation budget lines are tight.
Loop provides qualitative, and quantitative, comparative, and longitudinal data to inform decision making, course correction, and triangulate other sources of data.
Feedback is openly available, thereby empowering local people (including staff and volunteers) to see and share their experiences and empower local solutions.
We're currently working on a way to safely refer on complaints and SEAH reports, without posting them online, to the appropriate person in your organisation, to respond to privately.
Currently there are multiple and varied feedback approaches being designed, tested, built and set up for each project, and each actor in each context. Loop is promoting an open tool, to cut across silos, and share learning as well as reducing costs.
In the future, Loop will provide a safe mechanism to receive complaints and reporting of SEAH. These will not be posted on the open site but will be referred on to the appropriate actor, and tracked through a case management process.
Loop is vastly different to anything currently in the sector because:
Loop has big audacious ambitions but it is a long road to get there. Our goal is to be a global platform with millions of stories and visitors a year. Loop will always be free to use and we are working to ensure that Loop will be financially self-sustainable. We plan to slowly grow our small, dispersed, global team of diverse experts. We want to be contributing to reducing the digital divide and leading by example on data protection and transparency.
Today, Loop has started operating in Zambia and the Philippines in English, through the mobile-first website. In 2021 Loop will be available on SMS and in multiple languages. With support from partners and donors, we will create additional ways for people to connect with Loop (WhatsApp, Facebook etc). We have a lot to learn, and our solutions will evolve based on insights from all stakeholders, but we have strong principles guide us on this journey.
In October 2020, we launched our Beta Platform in collaboration with organisations in Zambia and The Philippines. If you are based in another country, you can still use Loop – simply go to the platform and share your story, reply or upvote other stories. You can tag an organisation anywhere in the world in your story and you can register online for an early-access Loop account.
If you don't have a story to share, you can still tell your friends, family and colleagues about us. You can find us on Twitter, Facebook or you can Contact Us to discuss how Loop can help your organisation.