What would I get if I use Loop?
How would it feel for a local citizen?
In a cash distribution:
- I receive a notification on my phone about having received a cash distribution.
- I am invited to feedback through Loop.
- Through Loop, I share that there are cash shortages at the bank.
- It is resolved and I report this.
Word of mouth
- A friend tells me about Loop.
- I test it by providing positive feedback about the new school books.
- I get 7 likes and one reply from my teacher.
- 6 months later I feedback on the hygiene kits distributed after the floods and how I had to pay for it.
No access to tech
- I hear about Loop from my friends at the market.
- A woman at my community savings group shows me how to feedback.
- I go to the phone agent on the street and help my Mum to feedback about her special needs as a blind person.
- I am an LGBQT+ person in Uganda.
- I can not feedback on my experiences in open forums.
- But I can safely feedback, anonymously using Loop from my bedroom.
Reporting a Safeguarding issue
- I want to make a complaint about abuse but I am not sure who to speak to or if I am safe.
- I hear about Loop at the women's rights centre. They used the Loop tool to talk about my rights on line.
- I can go on the platform and report something anonymously. I can share my contact information. I can ask for it not to go on the platform.
- They can gather trends on abuse, and refer it on to the right people safely.
How would it feel for the service providers?
Staff in the field
- I fill in a quick form about my project and I sign up my areas of interest
- I respond to email alerts about my project from my computer or smart phone anywhere.
- I course correct projects based on feedback.
- I report on trending topics in coordination meetings.
- I report on levels of engagement and ‘fix rates’ in donor reports.
- I get weekly bulletins of feedback and trending reports on my areas of interest
HQ based manager
- I learn about realities in the field.
- I champion a culture of engagement.
- After a field trip I feedback to say thanks.
- I use feedback on social media, advertising and new applications to highlight the great work and impact.
- I use the interactive map to see who is doing what where
How would it feel for a Donor?
- I find trending information on the platform I use to make donations (eg: Give Directly).
- I look into communication threads related to what I am funding to better understand the reality.
- When I am reviewing a proposal I can research the organisations engagement and existing programs.
- I might require organisations to include Loop as one element of m&e plans (% of beneficiaries that represent target population - gender, disability etc - feedback).
- I use the interactive map to see who is doing what where.
- I get weekly news bulletins about trending data for areas (Geographic or thematic) I am working on
How would it feel for
a technical expert
a think tank
an advocacy group?
- I am interested in best practice in Micro Economic Initiatives.
- I request data analysis from Loop to identify where there is positive feedback and where there are more concerns.
- This helps focus the design of my indepth research to inform best practice.
- I am a Civil Society organisation and see the EU gave a large grant to WHO for community awareness raising of polio vaccinations.
- I see on Loop that local organisations tend to get more positive feedback than INGOs in this area.
- I use this data in my advocacy.
- I see diarrhoea and vomiting trending on Loop in a Cholera prone area.
- I dig deeper to see if it is an early warning sign.