Why would I use Loop?
If you come from an affected community use Loop if you:
- Are confused about how to raise your voice
- Use Loop if you have no other mechanism to feedback by - we can refer it on
- Don’t know which of the multiple channels you should use - we can refer it on
Not sure who the feedback should go to - Loop will share it with linked organisations and actors
Want an increased chance of it being read and responded to? Loop is not responsible for replying but will raise the likelihood that it is, by:
- Sharing your story in near real time
- Sharing it with more people than just who it is addressed to
- Referring it on to multiple actors based on the content of the story
- Translating it into English, french, spanish and Arabic
- Want to use a free and easy, independent and trustworthy mechanism with high levels of protection.
- You can feedback anonymously if needed
- You can use a pseudo name and receive notifications of who has replied to your story
- Want to see what others are writing about similar experiences or want to know how many people have read, responded to or upvoted your contribution
- Want to get more data (quantitative and qualitative) to support your own advocacy, decision making and to create change!
If you provide a service you can use Loop to: (NGOs, civil society, local authorities, UN, Red Cross, Movements, advocacy groups, researchers...)
- Implement an independent feedback monitoring service that is trustworthy with high levels of protection
- Help deliver impactful programs, projects, responses or campaigns, by adding on different feedback channels and listening to and engaging with local populations about their experiences and needs
- Learn about local populations experiences about your work and compare across other similar programs (within or outside of your own organisation)
- Help to understand the local experiences and context as well as ensure accountability if you are working in a geographic locations where you and your partners cannot access
- Use a feedback mechanism that is there when you arrive (no need to budget or plan for the set up phase)
- Access different populations who have different preferred approaches to feeding back (locally accepted messenger systems or technology - IMO, M-Pesa type technology etc)
- Integrate into your other approaches of gathering feedback and reporting: ie post face to face meeting follow up
- Show and deliver on your organisational commitment to Shifting the Power, Community Engagement and Accountability (CEA) and Accountability to Affected Populations (AAP)
- Deliver on one aspect of donor requirements on gathering feedback
- Raise voices and real issues up the organisation to influence decision making based on live experiences – Qualitative and quantitative data.
- Increase the impact of programs and projects immediately (no need to wait for mid or end line assessments).
- Increase the impact of programs globally by learning what is perceived to work or not.
- Enable local people to see and share their experiences to empower local solutions
- Want to be notified when you get feedback directly or on conversations relevant to your areas of interest
Feedback from affected populations can be integrated into the design, delivery and review of programmes because staff and volunteers can easily, systematically and collectively listen, understand, communicate with and adapt their approaches based on feedback received and ensuing dialogues.
If you are a donor you can use Loop to: (Government, Foundation, Individual etc).
- Reduced overall costs of monitoring and evaluation frameworks.
- Currently there are multiple and varied approaches being designed and tested, built and set up for feedback mechanisms for each project and each actor in each context. Loop can add one consistent element to much of this.
- Show commitment to Accountability,
- Deliver on commitments to numerous Accountability to Affected Populations agreements: Grand Bargain commitment to the Participation Revolution, Results Group 2 Inter Agency agreements etc.
- Encourage use in all countries for all partners no matter what their budgets or priorities are to ensure a minimum tool for feedback
- Better listen to and understand on the ground realities
- Learn and compare information across programs
- Triangulate reports and information through a transparent and independent provider, that is not filtered by any partner
- Aggregate metadata through heat mapping against: demographics, thematics, geographic location etc."